Privacy Policy

We collect:

• Account information you or your admin provide at registration or invite, such as name, email address, and role
• Usage and call metadata, including call duration, timestamps, minutes consumed, and the number used to place or receive a call — we do not process the content of your calls
• Billing information needed to process a subscription, handled directly by our payment provider, Paddle
• Technical data, such as IP address, browser type, and authentication cookies needed to keep you signed in

We use the information above to:

• Operate the service, including routing calls and metering minutes per agent
• Process subscription payments and send billing-related communications
• Send transactional email, such as verification codes and invite links
• Maintain the security of accounts and detect misuse
• Improve the reliability and features of ReachCalls

We don't sell personal data. We share the minimum data necessary with a small number of service providers who help us run ReachCalls:

• Paddle— processes subscription payments and billing on our behalf
• Resend— delivers transactional emails, such as verification codes
• Telephony and number providers— route calls and provision the UK and Ireland numbers assigned to your agents
• Cloud database hosting— stores account and usage data securely

We use essential cookies to keep you signed in and to protect your session. We don't use third-party advertising or tracking cookies.

We retain account and usage data for as long as your organisation's account is active, and for a limited period afterward where we're required to keep billing or transaction records for legal or accounting purposes.

If UK GDPR or Irish data protection law applies to you, you have the right to access, correct, delete, or export your personal data, and to object to certain processing. To exercise any of these rights, contact us via our contact page.

Some of our service providers may process data outside the UK or European Economic Area. Where this happens, we rely on appropriate safeguards, such as standard contractual clauses, to protect your data.

We use industry-standard measures, including encrypted connections and access controls, to protect the data we hold. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

ReachCalls is a business tool and isn't directed at, or intended for use by, children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "last updated" date above.

Questions about this policy or your data? Reach us via our contact page.