Privacy Policy

We collect:

• Account information, such as your name, email address and password (stored only as a secure hash), and whether you are an admin, a single caller or an agent. If you sign up with Google, we receive your name and email address from Google.
• Business details you give when you sign up: an emergency contact, a support email address and a business address.
• Payment information: the plan and number of seats you choose, the amounts, your payment reference and the screenshot of your bank transfer that you upload. We don't receive or store card details.
• Call information: the number called or calling, the caller ID used, and the time, length, outcome and cost of each call. Calls pass through our servers and our carriers' networks while they happen, but we do not record or store the audio of any call.
• Leads, notes and messages that admins and agents add to the service, and the chat messages between agents and their admin.
• Device and technical data, such as the devices signed in to each seat, IP address, browser type, and the cookies needed to keep you signed in.
• Website messages: what you send through our contact form, newsletter sign-ups, and questions you type into the chat assistant on our website.

We use the information above to:

• Run the service: connect calls, show the right caller ID, keep call history and charge calls to your call credit
• Verify payments and approve accounts, seats and renewals
• Send service emails, such as verification codes, receipts, approval notices and notices that calling has paused
• Answer contact form messages and support requests
• Send newsletters and product news to people who have subscribed or are customers; you can unsubscribe at any time by contacting us
• Keep accounts secure, enforce seat and device limits, and detect misuse
• Improve the reliability and features of ReachCalls

We don't sell personal data. We share the minimum necessary with the service providers who help us run ReachCalls:

• Telephony carriers: connect calls to the phone network and provide the numbers on your account. They see the numbers involved and carry the call while it is in progress.
• Resend: delivers our emails.
• Cloud hosting and database providers: host our website, our servers, our phone system and the database where account, payment and call data is stored.
• Google: only if you choose to sign in with Google.
• xAI: when the chat assistant on our website can't answer a question from its built-in answers, the question and the conversation so far are sent to xAI to draft a reply. Please don't type personal or account details into the chat assistant.

We may also disclose information where the law requires it, for example in response to a lawful request from a regulator or the police.

When a customer adds leads to ReachCalls, that customer decides what data to hold and why, and is responsible for having a lawful basis to call those people. We process that data only to provide the service to that customer. If you have been called by one of our customers and want your details removed, contact the organisation that called you. You can also contact us and we will pass your request on.

We use essential cookies to keep you signed in and to protect your session. Your browser also keeps a few settings on your device, such as dial pad sounds, your progress through sign-up and your chat assistant conversation for the current visit. We don't use advertising or analytics tracking cookies.

• Call history is deleted automatically after 7 days.
• Account details, leads, notes and lead history are kept while the account exists. When an admin deletes the account, its agents, leads, notes and lead history are deleted.
• Payment records and transfer screenshots are kept after an account closes for as long as we need them for accounting, tax and dispute purposes.
• Contact form messages and newsletter details are kept until they are no longer needed, or until you unsubscribe.
• Chat assistant conversationsare kept in your browser for the current visit only. We don't store them on our servers; questions passed to xAI are handled under xAI's own terms.

You can ask us to access, correct, export or delete your personal data, or object to how we use it. If UK GDPR, the EU GDPR or a similar law applies to you, these are legal rights, and you can also complain to your data protection authority, such as the Information Commissioner's Office in the UK. Admins can export their leads and delete their account from the admin panel. For anything else, email team@reachcalls.com or use our contact page.

Our service providers may process data in countries other than yours, including outside the UK and the European Economic Area. Where data protection law requires it, we rely on appropriate safeguards, such as standard contractual clauses, to protect your data.

We use industry-standard measures to protect the data we hold, including encrypted connections, passwords stored only as hashes, sign-in cookies that scripts on the page can't read, and access controls that limit payment screenshots to our own team. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

ReachCalls is a business tool and isn't directed at, or intended for use by, children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "last updated" date above.

Questions about this policy or your data? Email team@reachcalls.com or reach us via our contact page.